Refund Policy – BGM Healing Tea Co.

At BGM Healing Tea Co., we strive to provide you with a seamless and satisfying experience when purchasing our tea and coffee. We understand that issues may occasionally arise, and we’re here to make things right with a simple, transparent refund and replacement policy.

Your Responsibility

If there’s an error on your part—such as providing incorrect product information or an incorrect shipping address—you’ll need to cover the costs to correct it. Here’s how to proceed:

• Place a new order with the corrected details.

• Notify us of the issue and provide the new order number.
  We’ll prioritize your corrected order to ensure it gets to you (or your customer) as quickly as possible.

Our Responsibility

Mistakes on our end are rare, but they can happen. If we send the wrong product, label, or other incorrect details, we’ll take full responsibility. Here’s what to do:

• Contact us at for a replacement.

• Place a new order and email us with the details and new order number.
  We’ll cover the cost of the product and shipping to ensure the replacement is sent out promptly.

Shared Responsibility

Occasionally, unforeseen issues like carrier errors, package theft, or undelivered items occur. In these cases, we’ll work with you to find the best solution. If you decide to replace the order:

• You’ll cover the shipping cost.

• We’ll cover the cost of the tea or coffee (up to $25.00).
  Simply place a new order, email us the details and new order number, and we’ll refund the product cost and expedite the replacement.

Important Notes

• Please do not return tea or coffee to us. Due to shipping costs and safety concerns, we cannot accept returned products, as they must be discarded for quality assurance.

• For replacements, we will ensure all corrections are handled with care and urgency to maintain customer satisfaction.

Order Replacements

For any replacement requests, email us with your order details and include the new order number. We’ll promptly process your request and ensure you are happy with your experience.

Thank you for choosing BGM Healing Tea Co. for your tea and coffee needs. We’re committed to your satisfaction and are here to support you every step of the way!